We understand
that sometimes we just cannot cover all aspects of our services and
all of your questions within the website but below are some of the answers
to questions we get asked.
If we have not answered you question.....please contact us and ask us?
Question - How
do we know if we are in a Bnet Coverage Area ?
Answer - Please
find your GPS location, contact us and we will examine coverage options.
Question
- How do I find my GPS location data?
Answer - You
can use your cars navigation system, your mobile phone if it is gps
enabled, and the best way is to locate your property on Google Earth
and save the on screen gps data.
Question - What
does your basic install cost and include?
Answer - The
basic €125 install fee includes our engineers fitting and aligning
a suitable wireless antenna on your property, along with a basic wall
support, 10m of outdoor network cable, and approx 2 hours labour.
Question
- What Install extras do you charge for?
Answer - If
you need a pole and brackets, and / or if you have specific installation
requirements that will mean that we need to spend much more time to
effect your install then we will charge additional fees, but of course
no surprises, we will inform you about these costs before we start the
install.
Question
- Do your Costs include IVA?
Answer - No....You
need to add IVA to all costs - unless we specifically say including
IVA.
Question
- Is there really a difference between your wifi router
models?
Answer - Yes
and please remember that blue plastic has always been more expensive.
Joking aside the routers all have different characteristics, power output
levels and some have special features, so tell us what you need and
we will try to guide you towards the correct equipment.
Question
- Can I change to you from another service provider
- and use my old equipment?
Answer - The
simple answer is that we really dont know until we arrive with you and
check the old equipment, but if we can try to save you some cash, then
we will try our best to help you.
Question
- Is your service Skype Compatible?
Answer - Yes
our service has no problems with Skype and or voip telephone systems
/ devices.
Question
- Can I share my service with my neighbour?
Answer - You
can, but when it comes to business perhaps you must be really sure that
this is a good idea as sometimes we fall out with our neighbours.
Question
- Can you use my house to send a signal down to my
neighbours ?
Answer - Yes
we can, and if your neighbours need coverage and your house is the best
and maybe only option then we usually offer you a lower cost of service
in return for your assistence.
Question
- My house is really high and will make a great repeater
site ?
Answer - Great,
as we are always looking for new sites to help us expand coverage and
fill in those little grey zones. Please send us the GPS location, additional
details and some photos.
Question
- Do you do computer maintenance and repairs?
Answer - No,
we leave that to the PC Guy. Ask us and we can refer you to several
in this area.
Question
- I still have a question - What should I do?
Answer - Relax,
read a good book, no seriously - please call or email us and ask.
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